Refund policy

Special note for all wholesale / retail purchases. Due to the nature of the materials developed by Velour Garments later exposed to natural garment dyeing, you must pay attention to the following information before shopping with us. We stand behind our products and workmanship as we have been manufacturing high quality garments sustainably in Spain.

RETURNS

There is a 2.0-5.0% damage allowance for garment dyed orders; anything surpassing 5% will be issued a return authorisation followed by a partial refund / discount coupon code based on the issued products in return.

We will accept returns / refunds for damaged items after the acceptable industry damage allowance of >5.0%.

Velour Garments does not accept order cancellations once more than 7 days have elapsed since the purchase date as every  order is prepared and manufactured individually on demand (≥10 pieces).

We do not accept any returns / refunds once garments have been modified, customized or embellished (screen printed, DTG, Embroidery, Dyeing, etc.) under any circumstances. We aren't also responsible for damages caused by third party vendors such as wash house, printer, embroiderer and or applied customization.

All orders placed on this website are made under request, meaning once the entire order is produced and shipped out it can't be returned unless received garment/s are damaged, stained, or contain any defects / flaws bigger than the 6% allowance.*

* We make every effort to display our products and their colors as accurately as possible, however please note that the colors of some products will always depend upon the screen of the user and we can't guarantee its proper display. Keep in mind there might also be a slightly variation due to studio lighting.

Customer Service Email: support@velourgarments.com

Wholesale Customer Service: bulk@velourgarments.com

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Thank You,


Velour Garments